candle care + safety precautions

Mandala Moon Candle Co. candles have little pieces of gemstones in our candles as part of our healing and meditation energy focus.  These little gemstones will move to the bottom of the candle as the soy wax melts, so please remember to remove them when your candle is done and keep them in a special place - collect them as you enjoy our candles.  

  • Burn candle on a heat resistant, flat surface and away from flammable items - do not leave lit candle unattended

  • Keep candles away from little ones and pets 

  • Burn your candle for at least two hours the first time. Allow wax to melt to the edges to prevent “tunneling” 

  • Trim wick 1/4" before relighting your candle

  • Do not burn candle for more than 4 continuous hours

  • Stop burning when only 1/4” of wax remains

  • Use caution collecting the gemstones from the bottom of the container as the melted soy wax is very hot 

  • Repurpose your containers when you are done enjoying your candle

SHIPPING

$12 Flat Rate Standard Shipping on all orders $150 and under

FREE SHIPPING* on orders over $150 use promo code: FREESHIP150 (Free Shipping Does Not Apply to Wholesale Orders)

Ships from Auburn, CA to U.S. only (USPS 5-7 day delivery)

Please allow 5-7 days of production before shipment.

*Free Shipping promo code may not be used in combination with any other discount/promo codes

Do you offer expedited shipping?

Currently, we are not offering expedited shipping. We typically ship orders out within 5-7 business days.

I want to order multiple items within one order and ship them as gifts to separate addresses; is this possible?

As much as we would love to be able to ship to multiple addresses from one order, our system does not currently have that option (yet!). Please place one order per shipping address.

RETURN POLICY

All of our candles are custom, hand-made candles. We create our candles carefully with love with the highest care given to each individual candle. We do not offer returns on our candles. However, customer satisfaction is important to us, so please let us know if you have any concerns regarding your purchase and we will make every effort to address any concerns. In some cases, we may be able to offer a replacement candle.

If you have a concern about a candle you purchased from one of the retailer locations that carry our products, please contact them directly.

If your item(s) arrives damaged, please contact us right away so that we may take care of the issue and make a claim with the shipping company. We will need to receive a photo of the damaged item(s).


TERMS OF USE

We respect your privacy and will not ever sell your information to another company. We only collect that data that you provide to us at the time of checkout and/or when you reach out to us via our contact page. All of the information on our website is protected by copyright. . All rights and titles are reserved.